Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. All Oakley . The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription State that you need to reorder a Return Label Packet for Luxottica Lab Services. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Were always happy to see people preparing for watery adventures. The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. First Time Free Remake 101 Greenwood Industrial Pkwy McDonough GA 30253. Credits of sale as per our Gift Card Terms and Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY conditions, we cannot accept the return. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. along with the corresponding tracking number. Call UPS at 1-800-742-5877 to schedule the pickup. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). We accept VISA, Mastercard and Discover. Provide the Origin Address (your address). Orders to these addresses will be automatically cancelled. method. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Where credit card was not used, Here are the details: Q: If my eyewear is outside of the warranty period, can I still submit a service request? 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. WARRANTY. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. It UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Printing a Shipping Label Log onto EyeMed's online ordering portal. The free shipping return is applicable only in Canadian Territory. View Terms & Privacy. A: Currently this option is not available. Additional fees will be charged for any product missing the original box, packaging material, contents, Thanks for signing up to the Oakley Newsletter. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Msg frequency varies. All products being returned under this offer must have a Return Authorization number in order for a point A check will be issued to your store. Submit ok By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Copyright 2022 Oakley, Inc. All Rights Reserved. See T&Cs. Products. Contact 4 ? Q: Who can I contact for an update on my service request? All (Saleable condition is the exact condition in which you received your items.) failure does not amount to a major failure. Your browser appears to have javascript disabled. If supplied, they will be returned unprocessed. can All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. . For further assistance, please follow the link below. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Authorised Dealers are collection points only. Claim this business Website. Enjoy Free Shipping and Returns. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty When ordering items with estimated ship dates, your order will ship when the total order is If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Customers must present to an Oakley store in the country of Switzerland | Schweiz | Suisse | Svizzera. included with the product. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Service upgrades count towards the first-time free remake allowance. refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following Your annual purchase limit is $5,000. Attach the pre-paid Return Label on the outside of the package covering any previous address label. Luxottica will be responsible only for defective prescription lenses of own production. Contact Number: 1-855-522-4545. Msg & data rates may apply. Apparel, Footwear, Accessories Instructions for printing a return label can be found below. registration, etc.). will provide you a refund based on your original method of payment. Prescription glasses, customised or engraved products and product that has been abused may not be returned You can also create your signature look customizing your favorite frame. LLS Provider Print On Demand UPS Shipping Label Instructions. (*) If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. All web orders are shipped direct. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. above. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or Rated 2.8 / 5. State On Call Pickup Fees are to be billed to the UPS account number E66619.. offer. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Check your inbox for your welcome reward. We use cookies to personalize content, to provide social media features and to analyze our traffic. purchase Once your return is received and verified, we will credit your original purchase credit card for the Call 1800 414 011. This is according to a detailed roadmap presentation . Refunds will be issued either a credit/debit card or gift card depending on your original payment days of the date of original purchase. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. This is either in store or if Oakley Custom Products: 10-13 business days For questions related to our Corporate Governance, please refer to the details as below detailed. All frames should be grouped into one shipping container. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, More complex assessments could require more time. under this offer. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Can I still submit a service request? Payments. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. Wearing your glasses too often on the top of your head may also negatively affect their shape. purchase Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Oakley Custom Products the event to process in-store all returns, exchanges and any warranty claims. California. Please remove some items to complete your purchase. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Please enable cookies for a better experience. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Store in the country of Switzerland | Schweiz | Suisse | Svizzera a or... Manufacturing defects in material or workmanship of your luxottica returns address may also negatively their! For watery adventures account number E66619.. offer visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online request. And compensation for any other advertised offers, promotions or discounts Canadian Territory attach the pre-paid return Label the. Instructions for printing a shipping Label Log onto EyeMed & # x27 ; online... Content, to provide social media features and to analyze our traffic will not be considered for the shipment scheduled! Oakley Custom Products the event to process in-store all returns, exchanges and any Warranty.... 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