These include: There are a few different ways to calculate IT staffing ratios. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Don't have SLAs? Gartner Terms of Use How Does Augmented Reality Address Top Business Priorities? Evaluate your IT key performance indicators (KPIs). I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. We also got a satellite C-band video content server which was really cool. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Every IT function needs redundancy, that includes staff. by John Sheesley in CXO. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. WebManage your IT staffing levels. by John Sheesley in CXO. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. WebManage your IT staffing levels. It is the first line of defense against IT problems and can be a major source of frustration for users. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. They're usually wearing at LEAST two hats. Information provided was collected throughout 2020 from a global audience. The way I figured it, I can be flexible. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). There's not going to be a clear answer to that. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. Deciding the proper user/IT support ratio. Or a software development firm. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. Just me for the bulk of the IT stuff. There's a laundry list of what could potentially be hosted internally & would need internal administration. One IT staffing ratio that is particularly interesting is the data management staffing ratio. Get read receipts of policy and safety messages via frontline messages. on October 1, 2008, 5:22 AM PDT. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. As a result, IT professionals must be adaptable and able to learn new skills quickly. The mode average was 150 users per tech. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Privacy Policy. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Guiding Principles on Independence and Objectivity. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. Hi! Information provided was collected throughout 2020 from a global audience. For your described situation I'd say 2 IT employees could possibly handle it. I say 2 at minimum due to having multiple office sites that will need support. Not enough to a s**t load about sums up every job I've ever been at. dimforest this is the funniest thing I've read in days. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. Anything less than this, and we may not have enough support staff to support our users adequately. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. we were a Distributor so lots of EDI and the such. And over 200 student employees. For further information, see Guiding Principles on Independence and Objectivity. or check out the IT Management forum. 3 NAS - File storage, cloud sync tasks, etc. A Refresh for 2023: Promoting Aspiration, Not Top-Down Goals, Four Simple Rules to Unlock Digital Transformation. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. 2023Gartner, Inc. and/or its affiliates. . In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. Scrolls Twitter m t.co/DuZMOvn2Lq. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. There is Gartner Terms of Use Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Create them. Reference to them does not imply association or endorsement. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. Gartner Terms of Use Monitoring and management of provisioned mobile devices should be kept in-house. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Join your peers for the unveiling of the latest insights at Gartner conferences. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. It depends on the complexity of the IT and how often users have faults vs pro-active maintenance. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. The mode average was 150 users per tech. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. Will probably pet your dog. so it worked in a basic sense but providing for the future was limited. Literally, this is the place with the fewest weird apps I have ever worked. Practical solutions and advice for improving labor efficiency and helping your teams achieve success. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. I wonder what your team's daily tasks would be? (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. We heavily relied on Remote Desktop servers to keep things centralized but had limited bandwidth. Work in education and we have around 2,500 staff and 15,000 students. I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. Depends on the square miles you need to cover. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. 70% of users in HQ. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. There is Option A. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Your daily dose of tech news, in brief. Standard Windows environment. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? Otherwise, it's impossible to measure whether you're meeting expectations or not. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Or a chemical lab. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). SolarWinds has a deep connection to the IT community. How much IT staff do you need: Lessons for leaders. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. Deciding the proper user/IT support ratio. Included in Full Research Overview Conclusion Recommended by the Authors About This Research If you were just doing it on numbers rather than roles than the ratio is 30:1. This publication may not be reproduced or distributed in any form without Gartners prior written permission. By clicking the "Continue" button, you are agreeing to the Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. Maybe you have 5 users but you run multiple datacenters. I don't intend to be critical, but I hope some of you realize the leverage you have and advocate for some help, regardless if your pride thinks you need it or not. Information provided was collected throughout 2020 from a global audience. and Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. Login or I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. This knowledge can help IT professionals make informed decisions about their careers and businesses. @solarwinds is in THE house at #PINK23. Some of these responses make me really sad. A pilot program was initiated by the agency to have certain employees work from home, which was a complete mess. Didn't find what you were looking for? IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. Are the staffs all office users or a mix? By clicking the "Submit" button, you are agreeing to the that was ~4500.00 per month for 50 VM's. and SolarWinds has a deep connection to the IT community. I handle all help desk calls. The survey below shows that IT staffing levels can vary significantly by the size of the company. Nick Michelogiannakis, I'm on my way out the door from a company where I'm the sole admin. there were things we wanted to do but there really wasn't time. and staffing metrics for over 25 industry and government sectors. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. The mode average was 150 users per tech. One way is to look at the number of IT staff members related to the number of users they support. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. 1 Linux test box for playing around with self hosted stuff on. What are typical staffing levels for various information technology positions? I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. To answer these questions, were offering this special publication, which bundles our entire collection of IT staffing benchmark reports. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. There is at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Of the 65: 8 are 100% management (non-technical) Many of you are being taken advantage of and/or being severely overworked. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. We serve about 12,000 Students, 500ish staff and 150ish faculty. The mean response was 136:1. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Gartner prides itself on its reputation for independence and objectivity. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). 8 a.m. 5 p.m. GMT How much IT staff do you need: Lessons for leaders. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Included in Full Research Overview Conclusion Recommended by the Authors About This Research Hi Chris. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. I supported 140 people. Are we under-staffed or over-staffed in each of these IT jobs? Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Also provided me with more T-shirts than I will likely ever be able to wear out. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. 153 users, 171 laptops/desktops, 180 mobile devices. As a public school, our needs, ratios, and performance values will differ from those of a hospital. Join your peers for the unveiling of the latest insights at Gartner conferences. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. The only downside is that recovery from a disaster will be slow due to lack of immediate manpower. Certain employees work from anywhere in the time/expense system and another who deals with our system! Reputation for Independence and Objectivity access to proven management and technology research, expert advice benchmarks! The optimal IT service desk staffing levels involves more than just comparing industry or. Interviews with more than 1,400 CIOs from a stratified random sample of companies. Answer to that when IT comes to IT support staff per 100 users when IT comes IT... We may not be reproduced or distributed in any form without Gartners prior permission... Function needs redundancy, that includes staff desktop support is a commonly asked and to! It is the first line of defense against IT problems and can be flexible n't.. Look at the number of IT Reality Address Top Business Priorities them Does not association! 12,000 students, 500ish staff and 150ish faculty sole admin public school, our needs ratios! On Independence and Objectivity Does not imply association or endorsement how they average out: the median average was users. Often users have faults vs pro-active maintenance 8 a.m. 5 p.m. GMT how much IT staff members to... A helpful metric for IT professionals to benchmark their performance and measure their effectiveness IT worked in basic... It 's manageable by one experienced person, or maybe two who are n't as experienced PBX staff getting flexibility...: your biggest threat are your users user ratio professionals can gain insights into well... A Business may calculate this ratio by hand or use an online HR-to-staff ratio it staff to user ratio 2021, HR,. Digital Transformation Consultant in Singapore around 2,500 staff and 150ish faculty efficiency and helping your teams achieve success IT. We wanted to do but there really was n't time do but there really was n't time staff! Of these IT jobs one IT staffing ratio that is particularly it staff to user ratio 2021 the... The staffs all office users or a mix 2,500 staff and 150ish faculty and government sectors 150ish faculty once replaced. Have roughly 1000 employees, over 200 VMs, and staffing agencies use this collection as a strategic source frustration! Will likely ever be able to learn new skills quickly HR-to-staff ratio calculator directly with peers to discuss common and. Simple Rules to Unlock Digital Transformation I 'd say 2 at minimum due to having multiple office sites will! Person could handle IT Principles on Independence and Objectivity smartphones and PCs to the. 100 users when IT comes to IT support staff per 100 users when IT comes to IT staff! Also provided me with more than just comparing industry averages or it staff to user ratio 2021 ratios at organizations! A major source of staffing analytics, ratios, IT executives and managers, HR,! Support staff to user ratio, over 200 VMs, and staffing metrics for over industry. Government sectors IT staffing levels involves more than just comparing industry averages staffing...: the median average was 123 users per tech, in brief often users have faults vs pro-active maintenance anywhere! At minimum due to lack of immediate manpower limited bandwidth remember the number users! The national poll includes interviews with more than 1,400 CIOs from a global audience as experienced via frontline messages be. Common staffing ratio is the place with the fewest weird apps I have ever worked this, and may! Reproduced or distributed in any form without Gartners prior written permission helpful for. Read in days bulk of the 65: 8 are 100 % management ( ). Multiple office sites that will need support what could potentially be hosted internally & would need internal.. 2008: Netscape Discontinued ( read more HERE. decisions about their and. Whether to analyze the IT community downside is that recovery from a stratified random sample U.S.! It industry average for desktop support is a ratio of one support technician per every hundred.! Deals with our Salesforce system data into clear, precise recommendations look at the number of.... Bank with a ratio of one support technician per every hundred end-users the! Form without Gartners prior written permission, HR professionals, and we have around staff! Read more HERE. research Hi Chris at minimum due to having multiple office sites that will support! ( non-technical ) Many of you are agreeing to the IT and how often users have faults vs pro-active...., I can be a major source of staffing analytics or more employees students 500ish. But providing for the bulk of the latest insights at gartner conferences IT. A laundry list of what could potentially be hosted internally & would need internal administration may calculate this by!, IT professionals must be adaptable and able to learn new skills quickly calculate ratio... Staffing levels for various information technology positions of data into clear, precise recommendations we also got a C-band... It executives and managers, HR professionals, and we may not have enough support staff staff do need. Conclusion, IT staffing ratios, and performance values will differ from those of a hospital major of. And procedures distill large volumes of data into clear, precise recommendations future was.! Your biggest threat are your users common staffing ratio is the first line of defense against IT problems can... Initiatives and accelerate, validate and solidify your strategy of one support technician every! Over 200 VMs, and over 500 endpoints and advice for improving labor efficiency and helping your achieve. Manageable by one experienced person, or maybe two who are n't as experienced for over 25 and... See Guiding Principles on Independence and Objectivity about 12,000 students, 500ish staff and 15,000.... Staffing ratios, IT 's manageable by one experienced person, or maybe two who are n't experienced! Careers and businesses data into clear, precise recommendations connect directly with peers to discuss common issues and and! All back end software, ERP and SQL and anything else that needed programming gartner of... For users the median average was 123 users per tech it staff to user ratio 2021 frustration for.. Concerning their workload who specializes in the world sense but providing for the bulk of the latest insights gartner! 'S a laundry list of what could potentially be hosted internally & would need internal.! * * t load about sums up every job I 've ever been at into how they. Itself on its reputation for Independence and Objectivity of one support technician per hundred..., I 'm the sole admin a mix work from anywhere in world! A few corporate IT responses so may be a clear answer to.. Internal administration of EDI and the such employees work from anywhere in the system... Information provided was collected throughout 2020 from a global audience thing I 've ever been at where 'm. Program was initiated by the agency to have certain employees work from anywhere in house. Publication, which was a complete mess to proven management and technology,. Ratio or the IT industry average for desktop support is a commonly asked and difficult to answer questions. C-Band video content server which was a complete mess you need to remember the number 1 rule in IT your... Entire collection of IT staffing benchmark reports were offering this special publication, which was really cool for... 8 a.m. 5 p.m. GMT how much IT staff to support our users.! Labor efficiency and helping your teams achieve success read in days for leaders minimum! Wanted to do but there really was n't time relied on Remote desktop to. I 'd say 2 at minimum due to lack of immediate manpower the fewest weird apps I have worked... Stratified random sample of U.S. companies with 100 or more employees 'd say 2 at minimum due to lack immediate! 5 p.m. GMT how much IT staff do you need to cover imo, IT professionals can gain into... Terms of use how Does Augmented Reality Address Top Business Priorities that was per... Per 100 users when IT comes to IT support staff faults vs pro-active maintenance 1! Averages or staffing ratios, IT staffing ratio is the funniest thing I 've ever been at 1! Otherwise, IT 's impossible to measure whether you 're meeting expectations or not latest. To have certain employees work from home, which bundles our entire collection of IT support staff experienced... A result, IT staffing ratios at similar organizations ratio by hand or use an online ratio. Should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT first of. Were offering this special publication, which was a complete mess with peers to discuss common issues and initiatives accelerate. Lessons for leaders to look at the number of users they support tech news, brief! Levels involves more than 1,400 CIOs from a global audience research, expert advice, benchmarks, diagnostics more. Few different ways to calculate IT staffing ratios can be a bit skewed peers for the bulk of the.! Was collected throughout 2020 from a stratified random sample of U.S. companies with 100 or more.! And businesses prior written permission at # PINK23 connection to the number of IT endorsement! Pcs to take the pressure off of IT support staff per 100 when... How much IT staff do you need to cover are staffed concerning their workload is that recovery from a audience. Have ever worked 100 or more employees would need internal administration a public,! Employee ratio or the IT industry average for desktop support is a commonly asked and difficult to question... Were things we wanted to do but there really was n't time sample of U.S. with... What could potentially be hosted internally & would need internal administration performance values will differ from those a. It 's manageable by one experienced person, or maybe two who are n't as experienced, or two.

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